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Four Seasons Hotels and Resorts · 17 hours ago

Restaurant General Manager - Tavernetta Vail

Vail, CO

Full-time

Onsite

Mid, Senior Level

$95K/yr - $110K/yr

3+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional guest experiences. The Restaurant General Manager for Tavernetta Vail will be responsible for the overall success of the restaurant, focusing on quality service, guest recognition, and revenue growth while managing relationships with stakeholders.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume

Drive the average check and food to beverage ratio to maximize average spend per guest

Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc

Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events

Entertain influencers, journalists, and business promoters

Promoting new meal periods like Brunch, Après Tivo, Breakfast for locals and private events

Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well

The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease

Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices

Responsible for the development and success of the Restaurant Management team which includes 3 Assistant Managers, Lead Sommelier and Lead Host

Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef

Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service

Establish and maintain adequate equipment and product par stock

Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market

Qualification

FoodBeverage ManagementGuest Service OrientationFinancial Performance AccountabilityMICROSPOS SystemsOpenTable KnowledgeElevated Leadership SkillsCross-Cultural SensitivityTeam BuildingCustomer Relationship ManagementFluency in EnglishCommunication Skills

Required

Three + years experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment

Must have working knowledge of division operations, service, cost control, labor control and accounting

Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications

Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation

Guest centricity and understanding the importance of guest's preferences

Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States