Legora · 1 month ago
Customer Enablement Director
Denver
Full-time
Onsite
Director/Executive
$140K/yr - $180K/yrLegora is redefining how legal work gets done with their AI-native workspace aimed at empowering legal professionals. The Customer Enablement Director will lead the customer support and enablement function, collaborating with various teams to enhance customer experiences and drive cross-functional impact.
Artificial Intelligence (AI)LegalLegal TechSoftware
Responsibilities
Own key aspects of the Customer Enablement function, from support operations and tooling to process design and metrics, while being hands on where needed
Step into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top tier firm
Collaborate with Product, Engineering, and Legal Engineering to identify and resolve recurring issues, influencing product direction
Build and maintain internal and external documentation, onboarding guides, and help resources to scale support efficiently
Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams
Guide specialists and peers toward excellence, helping the team evolve into a structured, high-performing unit as we grow
Qualification
Required
Experience in customer enablement or customer support roles
Ability to thrive in ambiguity and build from scratch
Strong problem-solving skills for both big and small challenges
Experience collaborating with cross-functional teams, particularly in Product, Engineering, and GTM
Ability to develop resources and systems, including documentation and onboarding guides
Experience in establishing workflows and defining standards for service delivery
Mentoring and guiding team members toward excellence
Benefits
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Company
Legora
Legora is a collaborative AI that empowers lawyers by enabling them to review documents, conduct research, and draft legal materials.
Founded in 2023
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$266MKey Investors
Bessemer Venture PartnersRedpointBenchmark
2025-10-30Series C· $150M
2025-05-21Series B· $80M
2024-07-17Series A· $25M
Recent News
2025-12-25
Company data provided by crunchbase