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JetBrains · 2 months ago

Enterprise Customer Success Engineer (Post-Sales) - US

Marlton, New Jersey

Full-time

Onsite

Mid Level

JetBrains is a company passionate about code and developer tools. They are seeking an Enterprise Customer Success Engineer to act as a technical point of contact for enterprise customers, ensuring that JetBrains products meet their needs and helping to build strong technical relationships.

Developer ToolsEnterprise SoftwareInformation TechnologyiOSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Work closely with JetBrains Account Executives

Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption

Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies

Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups

Recommend product enhancements based on your experiences with the customers and the feedback you receive from them

Help product teams present and evaluate new product ideas to the customers in your portfolio

Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large

Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs

Qualification

Technical consultingSoftware developmentAI/LLMs knowledgeCustomer success experiencePresentation skillsSelf-directionResourcefulnessVerbal communicationWritten communicationTeam collaboration

Required

Proven experience in technical consulting, technical customer success, or other customer-facing technical roles

Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better

Hands-on knowledge of AI/LLMs in the field of software development

A passion for continually improving the customer experience

Strong verbal and written communication skills in English and the local language of your office

Exceptional presentation skills for demonstrating JetBrains products to customers

The ability to quickly identify and address technical and business challenges related to software development tooling

The ability to convey technical concepts to customers of all technical backgrounds

Comfort in a fast-paced and dynamic working environment

Experience working in or with large software development teams

A collaborative and team-focused mentality, with a willingness to take initiative

Self-direction and resourcefulness

The ability to travel approximately 25% of the time

Company

JetBrains

Glassdoor4.4

JetBrains is a global software company that creates professional software development tools and advanced collaboration solutions.

Founded in 2000

Prague, Hlavni mesto Praha, CZE

1001-5000 employees

https://www.jetbrains.com

H1B Sponsorship

JetBrains has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)