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Salsify · 1 day ago

Deal Desk Analyst

Salt Lake City, UT

Full-time

Onsite

Entry, Mid Level

$79K/yr - $93K/yr

1+ years exp

Salsify is a key leader in the core commerce infrastructure industry, helping brand manufacturers and retailers succeed on the digital shelf. The Deal Desk Analyst will collaborate with Sales, Legal, and Finance to streamline the sales process and ensure adherence to corporate policies, significantly impacting the company's growth and retention strategies.

AnalyticsCloud ComputingE-CommerceManagement Information SystemsSoftware

Responsibilities

Serve as the primary liaison between Sales, Legal, and Finance to help accelerate the review and approval of complex orders

Collaborate with Sales to build and manage quotes within Salesforce, applying internal policy expertise to ensure quotes align with internal policies

Manage internal escalations for policy exceptions that arise from the sales team and assist with developing creative solutions to reduce friction and risks that arise during the sales process

Monitor ticketing queues, Salesforce, and slack channels to deliver support that is aligned to the Deal Desk Service Quality Charter

Assist with cross-functional initiatives to drive continuous improvement across the quote-to-cash process; identify and implement solutions that reduce friction and resolve systemic operational challenges within Salesforce

Qualification

SalesforceGTM operationsSalesforce CPQRevenue recognitionCommunicatorOrganizedCustomer-focusedAttention to detail

Required

1-2+ years experience in GTM operations (Sales, Marketing, Product, CS), preferably within the realms of Deal/Sales Operations or Order Management

Demonstrated ability to partner with GTM Teams and other cross functional departments

Excellent communicator, self-aware, transparent, professional, and open to feedback

Understanding of enterprise SaaS businesses and their operational metrics/processes, with experience working on complex deals across a multi-product portfolio

Organized, customer-focused, and strong attention to details

Experience with Salesforce and Salesforce CPQ highly beneficial

Basic understanding of revenue recognition rules and booking terms

BA degree, preferably in an area such as Operations; Project Management; Finance; or Data/Analytics