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Inmar Intelligence · 2 months ago

Vice President, Digital & Media Customer Success

New York, NY

Full-time

Onsite

Director/Executive

$176K/yr - $294K/yr

15+ years exp

Inmar Intelligence is a company focused on enhancing customer success in the digital and media space. The Vice President, Digital & Media Customer Success will lead a team responsible for building and executing Joint Business Plans with clients, driving customer relationships to promote expansion and loyalty to Inmar solutions.

Computer Software

No H1B

Responsibilities

Assess the current business and competitive environment to develop the right customer strategy for base business and identify the right expansion strategy

Partner with Retail Acquisition to develop customer engagement plans based on expansion opportunities in concert with the customer’s business vision

Build and lead the right customer wiring strategy based on strategic importance and business development objectives

Build and gain alignment with leadership on product, marketing, staffing and pricing solutions required to meet and/or exceed internal and retailer financial objectives

Lead the execution of Joint Business Plans with customer while focusing on accelerating their ability to differentiate themselves with their shoppers, meeting or exceeding revenue objectives, customer loyalty and share of market goals

Evolve the organization structure within the team to meet customer and company expectations on current and future business results

Hire, train and accelerate the development of the team, enabling career growth led by embracing Inmar principles and people calibration process

Work in collaboration with cross functional leaders in Sales, Shopper and Retail Acquisition to provide visibility to customer commercial plans; drive inclusion to maximize results for Inmar, Retail partners and Brands

Demonstrate great communication skills, setting the example and expectation for your team; lead by example

Play a critical role as a senior leader in Customer Success, partnering with business peers and leadership to prioritize work, capitalizing on our business strengths but also challenging status quo to unlock growth

Establish trust with C-Suite leadership Retailers and internally to unlock new thinking, driving breakthrough business solutions to accelerate results

Lead contract negotiations with account leadership and internal stakeholders to deliver long term, sustainable partnership models

Partner with cross functional leaders and peers to improve processes and drive sustainable business results

Be a change agent that drives business forward with the customer, their team and internal stakeholders

Drive clarity with retailers and the team through business appropriate scorecards, used to provide facts and recommendations on business improvement solutions

Track business progress vs budget, holding self and team accountable to results

Fail Fast and implement change based on facts

Qualification

Customer engagement strategyJoint business planningPeople developmentDigital media knowledgeE-Commerce softwareAnalytical skillsInnovative thinkingCommunication skillsTeamworkAdaptabilityProblem solving

Required

Bachelor's degree, Master's preferred

15+ years of leading complex businesses with a minimum of 7 years' experience leading customer-facing teams; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

Proven track record of leading customer engagements and delivering positive outcomes for retail customers; demonstrated ability to build and lead joint business planning with retailer partners

Demonstrated resume of people development; track record of acquiring, retaining, and developing talent

Background in Food, Drug, or Mass Merchandizing, including background in driving business solutions

Exceptional ability to communicate and foster long term Executive level business relationships

Preferred

Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred

Benefits

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA/FSA)

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work/life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Company

Inmar Intelligence

Glassdoor3.7

Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.

Founded in 1980

Winston-Salem, NC, US

1001-5000 employees