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DSV - Global Transport and Logistics · 21 hours ago

Business Change Manager

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $106K/yr

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Business Change Manager will manage the business part of EDI implementation for Global Accounts, ensuring alignment with clients and overseeing the technical implementation within the business.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Manage the business part of EDI implementation for Global Accounts

Define and Improve our integration services (EDI and API) to match customer requirement

Act as Business Implementation Manager for Global Accounts:

Manages the technical implementation in the business

Together with Sales and the “ONE IT” engages with the (potential) client as the responsible person to onboard the client in DSV

Sign off the proposed Business Requirement Document to initiate integrations, and align the scope with the customer

Together with the ONE IT aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI

Ensures that the User Acceptance Tests scenarios are created & executed accordingly

Ensures that all local stakeholders are aligned. & committed to the projects

Ensures that all local contributors have committed to the plan and are delivering on time and on quality

Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising – during Hypercare period

Close cooperation with Group Integration office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally

Analyze any current EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests

Understand our EDI & API services and guide customers/sales towards API First

API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

Assist in migrating customers from legacy platforms, onto future corporate platforms

Qualification

EDI implementationAPI servicesBusiness Requirement DocumentUser Acceptance TestingStakeholder managementTroubleshootingSales collaboration

Required

Manage the business part of EDI implementation for Global Accounts

Define and Improve our integration services (EDI and API) to match customer requirement

Act as Business Implementation Manager for Global Accounts

Manages the technical implementation in the business

Together with Sales and the 'ONE IT' engages with the (potential) client as the responsible person to onboard the client in DSV