Don Johnson Auto Group · 2 months ago
Service Advisor / Service Writer (Full-time | Competitive Pay | Excellent Benefits)
Cumberland, WI
Full-time
Onsite
New Grad, Entry LevelDon Johnson Auto Group is a fifth-generation, family-owned automotive group serving Northwest Wisconsin for over 100 years. They are seeking a Service Advisor to greet and assist customers, review service needs, communicate technician findings, and ensure customer satisfaction throughout the repair process.
Retail
Responsibilities
Greet and assist customers in a friendly, professional manner
Review service needs and recommend maintenance or repairs
Communicate technician findings and obtain customer approvals
Keep customers informed on repair progress and timelines
Review completed work to ensure satisfaction
Qualification
Required
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Positive, team-oriented attitude
Valid driver's license and clean driving record
High school diploma or equivalent required
Interest in learning about automotive maintenance and repair processes
Ability to clearly explain vehicle information and service recommendations in everyday language
Excellent communication and interpersonal skills
Proven ability to create positive guest experiences and handle questions or concerns with professionalism
Comfortable discussing products and services to help guests make informed decisions
Motivated by goals and opportunities to earn performance-based incentives
Strong attention to detail with the ability to manage multiple priorities
Organized and dependable in maintaining service records and schedules
Resourceful and calm under pressure when solving guest or service challenges
Works well independently and as part of a supportive team
Basic computer proficiency
Reliable, punctual, and committed to doing quality work
Professional appearance and ethical conduct in all guest interactions
Available to work a flexible schedule, including occasional Saturdays
Adaptable to changing priorities and guest needs in a dynamic environment
Preferred
Automotive service experience preferred, but we'll train the right person
Additional automotive or service certifications are a plus
Experience with dealership or scheduling software is a plus
Willingness to learn digital tools and processes to enhance efficiency
Benefits
Competitive pay with performance bonuses
Company-funded 401(k)
Team member discounts on vehicles, parts, and service
Medical, dental, and vision coverage
Optional life and disability insurance
Paid training and certification programs
No-cost college degrees for team members and their families
Family-oriented schedule
Paid holidays and personal time off
Monthly team lunches and appreciation events
Company
Don Johnson Auto Group
A fifth-generation family business, the Don Johnson Auto Group is proud to offer a full lineup of great new vehicles including Chevrolet, Buick, GMC, Ford, Chrysler, Dodge, Fiat, Jeep, and RAM as well as Certified pre-owned vehicles and Berkshire pontoons.
Founded in 1915
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase