Cornerstone Community Financial Credit Union ยท 2 months ago
Operations Assistant Manager
Troy, MI, US
Full-time
Hybrid
Entry, Mid Level
$68K/yr - $74K/yr
2+ years expCornerstone Community Financial Credit Union is seeking an Operations Assistant Manager to support the Operations Manager in leading the Operations and Card and Payment functions. This role involves overseeing daily activities, coaching team members, and implementing process improvements to ensure operational excellence.
AccountingCreditFinancial ServicesLending
Responsibilities
Serves as the point person for day-to-day organizational operational and card and payment issues. Communicates and partners with cross-functional departmental leaders and team members to understand system errors and issues. Diagnoses and resolves errors and issues independently or escalate to the Operations Manager when appropriate. Works with IT to troubleshoot, complete, implement, and communicate resolutions. Embraces position empowerment and autonomy to foster heightened knowledge with team members within the department. Assists in the cultivation of peer skill sets and knowledge to continually increase the department's impact
Assists with hiring, leading, coaching and developing departmental team members to meet goals and deadlines. Ensures appropriate training, performance expectations, and accountability standards are communicated. In partnership with the Operations Manager, provides effective leadership through on-going performance management
Assist the Operations Manager by providing direction for CCF's payment systems, card service portfolio, related operations, and third-party platforms. Assists in the oversight of service and support for card and payments related functions
Coordinate and assist in operations-based projects which may include meeting deliverables, tracking timelines, cross departmental communication for products, promotions, services, and systems. Plan and facilitate product, system, and procedural testing to ensure new programs and launches are properly monitored, appropriately measured, and successfully implemented, escalating issues to impacted stakeholders as needed
Serve as an administrator for various operations systems and functions including but not limited to CCF's IRA program and other third-party systems and relationships, managing user access, system configurations, system updates, and troubleshooting system issues to ensure optimal performance
Must comply with all company policies and procedures, Generally Accepted Accounting Principles, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Two to Five years of similar or related experience, including time spent in preparatory positions
A two-year college degree or completion of a specialized course of study at a business or trade school
A significant level of trust, credibility and diplomacy is required
In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature
Communications may involve motivating, influencing, educating and/or advising others on matters of significance
Ability to manage or participate on cross-group projects
Ability to develop instructional material and procedures
Extensive knowledge and understanding of operations policies and procedures
Excellent communication and presentation skills
Must have initiative and ability to work both independently, as part of a collaborative team, and lead teams
Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective manner
Proficient with Microsoft Office suite of products including Word, Excel, PowerPoint, and Outlook
Ability to meet or exceed deadlines and pay close attention to details
Strong researching/Analytical skills
Preferred
Prior credit union experience preferred
Benefits
Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
Health Insurance Coverage: Multiple low or no deductible medical plan options, as well as dental and vision coverage.
Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
Company
Cornerstone Community Financial Credit Union
Cornerstone Community Financial Credit Union is a progressive, full-service financial institution owned and operated by its members.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Heidi Kassab
President/CEO
Rob Stier
Chief Financial Officer
Recent News
2025-08-27
American Banker
2022-05-05
2021-12-28
Company data provided by crunchbase