Chase · 2 months ago
Product Manager - Machine Learning & Intelligence Operations
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level
6+ years expChase is seeking a talented and highly motivated leader to join the Machine Learning & Intelligent Operations team as Vice President, Product Manager. This role will spearhead transcription and conversational insights initiatives for the bank, defining the strategy and executing the product roadmap while leading cross-functional teams to enhance customer and employee experiences.
BankingFinancial Services
Responsibilities
Define the product strategy, roadmap, prioritization, and backlog for machine learning applications
Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members
Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance
Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume
Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap
Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings
Foster a culture of innovation, collaboration, and continuous improvement within the team
Qualification
Required
6+ years of experience in Technical Product Management, ideally with AI/ML-related products
Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment
Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
Applied experience in a variety of AI and machine learning techniques and technologies
Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors
Strong problem-solving skills and the ability to think creatively and strategically
Preferred
Experience working in or with customer service operations
Experience with cloud-based AI/ML platforms and tools is a plus
Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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