Savers | Value Village · 14 hours ago
Manager, Systems and Cloud Services
Boise, ID
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expSavers | Value Village is one of the largest for-profit thrift operators in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where secondhand is second nature. The Systems and Cloud Services Manager will lead the design, implementation, and operational support of the organization's hybrid IT infrastructure, overseeing a team managing virtualization platforms and cloud-based services while aligning infrastructure capabilities with business needs.
E-CommerceSecondhand Goods
Responsibilities
Collaborate with IT leadership to architect and engineer infrastructure services that support current operations and future initiatives
Supervise and lead technical support teams, including hiring, training, coaching, and mentoring staff to maintain team capabilities
Monitor infrastructure health, identify performance issues, develop remediation plans, and drive resolution of service-impacting incidents
Evaluate and improve SaaS, PaaS, and IaaS configurations to enhance functionality, performance, and cost-efficiency
Manage datacenter hardware and software lifecycles, ensuring capacity planning and resource optimization
Participate in technology selection and collaborate with service owners to support strategic decisions
Lead and contribute to departmental and cross-functional projects aligned with organizational goals
Establish and maintain technical standards, guidelines, and best practices
Negotiate with vendors for services and product agreements to support infrastructure needs
Provide escalation support for high-priority incidents and outages
Deliver clear, well-organized presentations and technical documentation
Facilitate team meetings and promote collaboration across IT functions
Provide 24/7 on-call emergency technical support as required
Qualification
Required
Advanced knowledge of hybrid infrastructure technologies and services
Expertise in global hybrid IT infrastructure design principles
Strong understanding of security standards (e.g., PCI) and cloud security best practices
Proficiency in disaster recovery planning, data backup, and recovery processes
Demonstrated experience managing geographically dispersed technical teams
Excellent communication skills across all levels of the organization
Strong analytical, deductive reasoning, and troubleshooting capabilities
Commitment to delivering high-quality customer service
Business acumen with the ability to align IT initiatives with retail industry needs
Ability to define problems, collect data, analyze facts, and draw valid conclusions
Skilled in decision-making and influencing outcomes
Capable of working independently and collaboratively within a team
Effective oral and written communication skills
Strong organizational skills with the ability to prioritize, multitask, and meet deadlines
Detail-oriented with a focus on accuracy and quality
Proven ability to lead and participate in projects
Alignment with and ability to work within Savers' culture and values
Associate's or Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience
10+ years of hands-on experience in infrastructure engineering and operations
7+ years of experience supervising and managing IT infrastructure teams (cloud, systems, network, etc.)
3+ years of experience in IT project management
Benefits
Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Company
Savers | Value Village
As the largest for-profit thrift operator in the U.S.
10001+ employees
H1B Sponsorship
Savers | Value Village has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$138.75M2025-05-14Post Ipo Secondary· $138.75M
2023-06-29IPO
2021-03-25Acquired
Recent News
2025-12-30
New Orleans CityBusiness
2025-12-29
The Orlando Sentinel
2025-12-26
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