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Strategic Communications · 7 hours ago

Enterprise Solutions Presales Engineer/Technical Account Manager

United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Strategic Communications is dedicated to making an impact within communities through innovative technology solutions. The Enterprise Solutions Presales Engineer/Technical Account Manager will support the cloud technology sales division by providing technical sales support, engaging with customers, and driving the adoption of cloud services.

Cloud SecurityInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Katie Lynch SHRM-CP

Responsibilities

Support a high-performing sales team to align client business and technical needs to cloud based solutions. Building relationships with customers to understand operational needs and technical challenges

Specify the deliverables of services projects by aiding in the development of detailed project scopes of work (SOWs) - scoping, defining and commercializing value propositions

Clearly present complex ideas and solutions to various audiences

Serve as a liaison between Sales and Engineering in the pre-sales process

Stay current on industry trends and best practices, specifically with AWS, Azure, and GCP

In conjunction with technical team, aids in design engineering of AWS, Azure, GCP or other cloud architectures

Regularly interfaces with technical and business staff of customers, including the project sponsor and stakeholders of projects

Engaging with customer teams on an ongoing (monthly, quarterly) basis to perform business reviews, provide account highlights, opportunities for optimization and review key metrics or accomplishments

Assists with proposal writing/technical responses for Cloud/Managed IT Services opportunities

Communicating effectively with the sales team along with other internal/external parties

Works with Professional Services Managers, Sales, Project Managers, and Customers to manage expectations and timelines to ensure satisfaction

Building and maintaining strong relationships with channel partners, including other System Integrators, OEMs, ISVs, PaaS/SaaS Providers, and CSPs; understanding how to apply cloud solutions to marketspaces in conjunction with professional services

May assist with developing, testing, and maintaining system recovery plans

Qualification

Cloud ComputingAWSAzureGCPSales EngineeringAWS CertificationTechnical WritingProject ManagementInterpersonal SkillsCommunication SkillsOrganizational SkillsTime ManagementAdaptability

Required

U.S. Citizen, capable of obtaining a federal clearance if needed

10+ years of proven experience in Information Technology, Network and/or Systems Administration

1+ years of Sales Engineering, Technical Account Manager, or Technical Writing experience

AWS Cloud Practitioner Certification required

Thorough understanding of IT terminology and difference between on-prem and cloud technologies with ability to translate into non-technical terms

Experience working with Project Management Teams in developing new technology implementations

Strong communication skills

Experience in public cloud computing

Passion for helping clients solve problems

Demonstrated understanding of modern approaches to cloud infrastructure, software development, and legacy systems modernization

Fundamental understanding of hybrid cloud solutions, leading hyperconverged solutions and related infrastructure services

Strong interpersonal skills, flexibility and a positive ‘can do' attitude

Excellent communication, organizational, note taking, and time management skills

Team oriented, works well with others

Planning and organizational skills

Highly adaptable and stress tolerant

Experience working with multiple departments and managing multiple tasks concurrently

Strong verbal and written communication skills - English as primary language

Must be able to read and comprehend technical reports

Preferred

Bachelor's degree or higher in Computer Science or similar preferred

Prior technical writing experience strongly preferred

Familiarity with migration and deployment strategies. Hands on experience in AWS EC2, VPC, S3, CloudWatch, Azure, and/or GCP services strongly preferred

Solutions Architect Certification (Associate level or higher) strongly preferred

ISO 9000:2015 training – completed within 90 days of hire