Amazon · 2 months ago
Principal Product Manager, Technical, Amazon Connect
Seattle, Washington, USA
Full-time
Onsite
Senior Level, Lead/Staff
$163K/yr - $282K/yr
7+ years expAmazon is a leading cloud services provider and is seeking a Principal Product Manager for its Amazon Connect's Workforce Acceleration team. This role involves developing and managing the product portfolio for workload forecasting, capacity planning, and agent scheduling, with a focus on creating innovative solutions that enhance customer service experiences.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability
Create buy-in for product vision and roadmap both internally and across key partners
Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal
Drive executive communications and alignment on strategy and vision
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience influencing at all levels within an organization, particularly at the executive level
Experience shaping business strategy for technical products or services for large enterprises or partners
Understand customer needs and align them to a long-term product vision
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
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2026-01-12
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2026-01-12
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