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Freedom Mortgage · 1 day ago

Sales Development Program - Financial Services

Boca Raton, FL

Full-time

Hybrid

Entry Level

2+ years exp

Freedom Mortgage is launching the Boost Sales Development Program aimed at training future Loan Advisors within their Call Center department. Participants will undergo a 12-month intensive program to obtain necessary state mortgage originator licenses while providing exceptional customer service and support in selecting mortgage options.

Financial ServicesInsuranceMortgage

No H1B

Hiring Manager

Rachel Early Cassano

Responsibilities

Successfully completing the three training levels within the program including passing the SAFE Exam, obtaining the required state mortgage originator licenses, and all other training courses and activities

Perform a high volume of inbound and outbound phone calls within a call center environment

Understands and complies with requirements of applicable federal and state laws and regulations. Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately

Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers with information quickly and accurately

Builds relationships with both internal and external customers

Exhibits professionalism and takes pride in work when dealing with the customers

Proactively respond to customer inquiries or complaints while providing outstanding customer service and follow-up

Comply with all company policies and procedures

Maintain regular and punctual attendance

Performs other related duties as assigned

Qualification

NMLS S.A.F.E. examCustomer serviceSales experienceProblem-solvingTime managementResilienceIndependent mindsetInterpersonal skillsCommunication skillsGoal-orientedSelf-starterOrganizational skills