Intercom · 1 day ago
Senior Software Engineer – GTM Systems
San Francisco, CA
Full-time
Hybrid
Senior Level
$207K/yr - $247K/yrIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Senior Software Engineer to join their GTM Systems team, where the role involves building tools and systems that support go-to-market teams and enhancing their operational efficiency.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Design, build, and maintain scalable internal systems to support GTM workflows
Work closely with stakeholders to translate fuzzy business needs into clear technical solutions
Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake)
Build and extend agentic/AI-driven tooling to accelerate workflows
Contribute to technical design and code reviews, ensuring high-quality, maintainable code
Mentor and support other engineers, helping to grow technical depth within the team
Balance speed and long-term scalability, knowing when to prototype and when to harden solutions
Qualification
Required
Strong Python, SQL and Apex programming skills, proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase
Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling
Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders
Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes
Experience with backend or systems engineering - building APIs, integrations, or internal tooling
Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings
Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions
Preferred
Experience with agentic development or AI-powered internal tools
Background spanning both analytics engineering and software engineering
Experience with Node.js, React
Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar)
Benefits
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase