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STEMCELL Technologies · 1 day ago

Senior Field Service Engineer

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $134K/yr

5+ years exp

STEMCELL Technologies, Canada’s largest biotechnology company, is seeking a Senior Field Service Engineer to support their customers in optimizing instrument performance for scientific research. The role involves on-site servicing, troubleshooting, and maintenance of instruments in the Northeast United States, contributing to a growing international service team.

BiotechnologyInformation TechnologyLife ScienceTraining

Culture & Values

Responsibilities

Perform on-site servicing, preventative maintenance, and installation of instruments and their components for our customer base

Propose and implement solutions related to instrument issues and service problems from low to moderate complexity

Provide technical support to customers via telephone, virtual meeting, email, and on-site service to minimize customer downtime

Maintain the fleet of demo instruments and ensure top performance by conducting regular inspections and repairs

Assist in training junior team members and other duties as required

Qualification

Field service experienceISO 13485 knowledgeGMP environment experienceRobotics familiarityLiquid handling knowledgeTechnical support skillsCustomer facing skillsCollaboration skillsWork independently