Customer Solutions Architect jobs in United States
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Nokia · 1 day ago

Customer Solutions Architect

positionGeorgia, United States
timeFull-time
remoteHybrid
senioritySenior Level
date7+ years exp

Nokia is a global leader in connectivity for the AI era. The Customer Solutions Architect plays a critical role in providing support for Hyperscale customers, ensuring seamless delivery and performance of optical transport solutions in large-scale networks. This role involves onboarding, integration, and collaboration with various teams to drive product improvements and resolve complex customer requirements.

ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Lead the onboarding and integration of DWDM transport systems in Hyperscaler production environments as part of new product introduction
Collaborate with Account Team, NPI, PLM, and Nokia training team, to understand customer roadmap, and develop customized remote and on-site training, so that customers are properly onboarded and trained on new products being introduced
Works programmatically with internal support teams, including Deployment, Tier 4 Technical Support, Customer Success, and Rapid Response Team (R&D), ensuring mission readiness for new solutions
Working with lab personnel, supports lab trials, proof-of-concepts (PoCs), and interoperability testing with third-party equipment
Provide hands-on support for installation, configuration, testing, and troubleshooting of optical hardware and software in Nokia labs and customer labs (support both onsite and virtual)
Collaborate as lab-based SME with SE account team to validate design and transport solutions that meet performance, scalability, and reliability requirements
As part of increased product adoption and sustaining activities, creates custom Hyperscaler specific documentation and conducts remote training sessions for customer engineering teams
Act as a technical liaison between customers and internal teams (PLM and R&D) to drive product improvements and resolve complex customer solution requirements
Serves as a Hyperscaler Technical SME to the SE, CSEM, Tier 4 Technical Support, Engineering / R&D (RRT), and Deployment Team during highly complex technical escalations. Assists with creating technical documentation, action plans, scripts, etc

Qualification

DWDM transport systemsOptical layer technologiesOptical test equipmentScripting skillsLayer 1/2/3 protocolsInfinera Optical productsProject managementPresentation skillsOrganization skills

Required

Graduate degree in electrical engineering, or related field, 7 years of experience
SME on LH and Metro Transport solutions for Hyperscalers (e.g., Microsoft, Oracle, Meta, Google, Amazon)
Deep understanding of optical layer technologies including ROADM, EDFAs, mux/demux, coherent optics, and wavelength planning
Position requires excellent presentation skills for customer-facing engagements: live lab demos, troubleshooting sessions, postmortem presentations, etc
Proficiency in using optical test equipment (OTDR, OSA, BERT, etc.)
Familiarity with Layer 1/2/3 protocols and network management systems (SNMP, NETCONF, RESTCONF, YANG, RESTful APIs, ZTP, Declarative Config, gRPC)
Strong scripting skills (Python, Bash, etc.) for automation and diagnostics
Strong organization and project management skills are a must
Experience working within a lab environment

Preferred

Familiarity with Infinera Optical products a plus

Benefits

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

Company

Nokia

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Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
dateFounded in 1865
location
Espoo, Southern Finland, FIN
people-size10001+ employees
web-link
http://www.nokia.com

H1B Sponsorship

Nokia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)

Funding

Current Stage
Public Company
Total Funding
$4.45B
Key Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B

Leadership Team

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Justin Hotard
President and CEO
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Victoria Hanrahan
Chief of Staff to the CEO
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Recent News

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Company data provided by crunchbase