Sysmex America, Inc. · 15 hours ago
Representative, Customer Service
United States
Full-time
Remote
Entry Level
1+ years expSysmex America, Inc. is a company headquartered in Kobe, Japan, known for its innovative diagnostic equipment and information-management systems. They are seeking a Customer Service Representative who will be responsible for providing effective customer service for internal and external customers, ensuring customer satisfaction through order processing and correspondence.
Health Diagnostics
Responsibilities
Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met
Ensure calls and correspondences are addressed within standard response time
Utilize various Sysmex systems to accurately document customer transactions activities
Develop positive rapport with customers and coworkers and collaborate to resolve issues
Understand and support company and department goals and objectives
Other duties as assigned
Qualification
Required
Associate's Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment
Knowledge and understanding of Customer Service processes and systems
3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment
Strong communication (verbal and written)
Microsoft Suite proficient; SAP or related ERP system
Detail oriented
Time Management
Makes decisions according to existing policies and procedures
Applies basic problem-solving skills and knows who to involve
Preferred
Fluent in French is a plus
Company
Sysmex America, Inc.
Sysmex America, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-25IPO
Leadership Team
Andy Hay
Chief Executive Officer
Chris Cappella, CPA
Chief Financial Officer
Recent News
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