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Michaels Stores · 2 months ago

Full Time Retail Operations Manager

Glen Allen-9910 Brook Rd

Full-time

Onsite

Mid Level

Michaels Stores is a leading destination for creativity and celebration in North America, operating over 1,300 stores. They are seeking a Retail Operations Manager to lead operational processes, manage inventory, and ensure a customer-centric shopping experience while supporting a team of trained members.

EducationMarketplaceRetail

Responsibilities

Assist Store Manager in planning and supporting the scheduling and execution of store workload

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

Achieve your KPI’s; manage your team to achieve their role KPI’s

Manage the visual merchandising standards in store and execution of feature space and seasonal layouts

Manage and execute the inventory management processes in store

Manage and execute merchandise operations and Omni channel processes

Manage and execute shrink and safety programs

Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate product and provide solutions

Cross trained in Custom Framing selling and production

Assist with Omni channel processes

Other duties as assigned

Qualification

Retail managementInventory managementVisual merchandisingCustomer serviceOmni channel processesTeam leadershipPerformance managementCoachingCommunication