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CrossCountry Mortgage, LLC · 2 months ago

Jr. Underwriting Trainer

LC10530 - 2160 Superior Avenue, Cleveland, OH

Full-time

Onsite

Entry Level

1+ years exp

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with over 7,000 employees. The Jr. Underwriting Trainer supports the Underwriting Training Team by coordinating and maintaining training for new and existing underwriting staff, ensuring a high-quality onboarding experience.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Coordinate onboarding activities for new underwriting hires, including schedules, agendas, and communications

Collaborate with Human Resources, IT, and Learning & Development teams to ensure all training materials and systems are properly set up

Maintain and distribute updated training materials, agendas, and course communications

Track attendance, acknowledgments, and training completion

Maintain accurate departmental records, spreadsheets, and participant feedback

Support semi-annual content reviews and assist with SOP updates

Create and maintain a library of sample loans and training test files

Prepare practice worksheets, quizzes, and assessments for training sessions

Build and maintain test case files in Encompass and upload related documentation

Assist other trainers in updating materials and presentations

Partner with trainers and team managers to enhance training content and delivery processes

Support the training department projects and process improvements as assigned

Qualification

Mortgage operations experienceEncompass proficiencyTraining material creationTechnical writing experienceOrganizational skillsCommunication skillsMicrosoft Office proficiencyAdobe applications proficiencyMultitasking abilityAttention to detail

Required

Bachelor's degree and/or equivalent combination of education/experience

1+ year of experience in mortgage operations, underwriting, or a related field

Excellent organizational and administrative skills

Advanced written and verbal communication skills

Skill in maintaining high levels of accuracy and thoroughness in reviewing, preparing, and delivering work, ensuring consistency, compliance, and quality in all outputs

Skill in multitasking and adapting in a high-volume environment

Proficient in Microsoft Office (Excel, Word, PowerPoint) and Adobe applications

Preferred

Experience using Encompass or similar loan origination systems

Experience creating training material and/or technical writing

Benefits

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor3.5

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees