PermitFlow · 3 months ago
Customer Solutions Engineer
New York City, NY
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $165K/yr
2+ years expPermitFlow is redefining how America builds by modernizing pre-construction processes through AI solutions. The Customer Solutions Engineer will manage customer onboarding and implementation, ensuring smooth transitions and effective communication to enhance user experience and product engagement.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Responsibilities
Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Capture and synthesize feedback from customers to inform product priorities and process improvements
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
Qualification
Required
2 to 6 years in customer-facing roles at B2B or SaaS companies, for example solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives
Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before
Preferred
Construction or permitting experience is a plus but absolutely not required
Benefits
Equity packages
Competitive Salary
100% Paid health, dental & vision coverage
Company issued laptop
Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
51-200 employees
H1B Sponsorship
PermitFlow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-16
2026-01-08
2025-12-11
Company data provided by crunchbase