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Topgolf · 1 hour ago

Director of Operations

Monona, WI

Full-time

Onsite

Director/Executive

Topgolf is a global sports and entertainment community that believes in the unlimited power of play. The Director of Operations is responsible for leading the venue to deliver exceptional service and hospitality, ensuring top-tier experiences for Players while overseeing all business functions and maximizing financial performance.

EventsGamingGolfMedia and EntertainmentMusicSports

Responsibilities

Lead your venue by setting the direction for service and hospitality, ensuring Players have an unforgettable experience

Supervise and support venue leaders, guiding them in delivering top-tier service and maintaining high operational standards to ensure smooth and efficient day-to-day operations

Drive Playmaker engagement by coaching and developing your team, fostering a positive and energetic environment while upholding Topgolf’s Core Values

Work closely with your team, leveraging business metrics and trends to maximize performance and profitability while building strong relationships with community leaders to elevate the Topgolf brand

Prioritize safety and cleanliness by adhering to operational standards, ensuring Player and Playmaker satisfaction, and executing flawless operations across all venue functions

Qualification

Financial AcumenHospitality ExperienceLeadership ExperienceData AnalysisMulti-unit ManagementBachelor's DegreeCommunicationOrganizational SkillsProblem-Solving SkillsPositive Attitude

Required

Leadership Experience – You've managed teams before and know how to inspire, motivate and drive results

Passion for Hospitality & Entertainment – Whether it's food, drinks or events, you live for delivering exceptional experiences

Strong Communication Skills – You can communicate effectively with team members, Players and senior leadership

Excellent Organizational & Problem-Solving Skills – You're able to juggle multiple responsibilities with ease and grace

A Positive Attitude – Because no one wants to hang out with a grump!

Significant demonstratable experience in hospitality, entertainment, or food & beverage industry, with recent years spent as a General Manager in a high-volume, matrix structure

Strong financial acumen and budget management skills. Proficiently skilled in data analysis and performance metrics

Bachelor's degree in Business Administration, Operations Management or a related hospitality field or equivalent is desired (because we believe in a balance of skills and knowledge)

Lift and Move Things: You'll need to lift and move items weighing up to 50 lbs., so being comfortable and able to lift, bend, stoop, and carry things is essential

On Your Feet: Expect to be on your feet for most of the day, moving around the venue and interacting with Players and Playmakers

Active Tasks: From coaching and supervising to interacting with Players and managing daily operations, you'll stay engaged in a variety of physical activities throughout your shift

Endurance: Whether it's a long or fast paced shift, we need someone who can maintain energy and focus in a fast-paced, high-volume environment