CreditAssociates · 3 months ago
Sales Trainer
Plano, Texas
Full-time
Onsite
Mid LevelCreditAssociates is a leading debt settlement company dedicated to helping individuals regain financial freedom. The Sales Trainer – New Hire & Performance Improvement is responsible for preparing new hires for success, driving ongoing development across the sales floor, and ensuring underperforming reps receive the targeted support they need.
AdviceDebt CollectionsFinancial Services
Responsibilities
Deliver structured, high-energy training for all new Debt Consultants and SDRs
Teach the CreditAssociates sales process, call flow, systems, and compliance essentials
Lead the nesting period for new Debt Consultants, reinforcing skills and providing real-time coaching as they transition to live calls
Develop and deliver ongoing workshops, refreshers, and skill-building sessions for tenured reps
Create advanced training modules (e.g., consultative selling, negotiation, objection handling) to sharpen the skills of mid-level performers and help them reach top-tier results
Design targeted performance plans for underperforming reps in collaboration with Sales Managers, providing hands-on coaching and measurable improvement steps
Track outcomes of ongoing training to ensure movement of reps into higher performance tiers
Oversee the Quality Assurance (QA) team to ensure consistent monitoring of calls and actionable feedback
Use QA insights and performance data to identify trends, skill gaps, and rep-specific needs
Provide on-the-spot coaching and troubleshooting support to managers and reps
Continuously improve training content, materials, and delivery methods for maximum engagement and impact
Build communication pieces for program updates, product changes, or sales strategy adjustments
Ensure training content aligns with compliance requirements and company objectives
Qualification
Required
Experience in sales training, coaching, or sales enablement within a high-volume sales call center environment
Has held a sales position with proven success meeting and exceeding expectations
Proven ability to motivate and elevate both new and tenured reps
Strong facilitation, presentation, and instructional design skills
Experience utilizing an LMS (Rise a plus), Salesforce, and Microsoft suite including preferred
Data-driven mindset: skilled at using QA and performance reports to inform training
Background in debt settlement or financial services a strong plus
Company
CreditAssociates
At CreditAssociates® we have a passion for helping people break the cycle of endless debt, and with over 17 years of experience in the industry, we’re pretty good at it! We’ve helped thousands of clients get out of debt for less than what they owe, in as little as 12-36 months.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase