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geniant · 2 months ago

Service Strategy Consultant

New York, New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$135K/yr - $140K/yr

10+ years exp

geniant is a fast-growing, award winning, experience consulting firm that partners with startups and Fortune 500 companies. They are seeking a seasoned Service Strategy Consultant to lead workplace transformation initiatives, focusing on integrating physical space and digital experiences for a high-profile client.

ConsultingInformation ServicesInformation TechnologyLegalSoftware

Responsibilities

Serve as a trusted advisor to senior leadership, identifying opportunities for workplace transformation

Participate in strategic planning and consultative discussions, guiding decision-making and aligning on priorities

Develop strategic frameworks and roadmaps that integrate physical and digital experiences

Clearly communicate recommendations without appearing sales oriented

Partner with the client to design and implement workplace strategies that bridge physical and digital environments

Create service blueprints, journey maps, and other strategic documents to guide implementation

Ensure a holistic approach that balances strategy and practical execution

Design and facilitate workshops to foster stakeholder alignment and cross-functional collaboration

Engage senior leaders in structured sessions to clarify objectives and align on strategic outcomes

Build strong relationships through thoughtful and strategic interactions

Work with cross-functional teams to develop and implement strategic workplace solutions

Present insights and roadmaps to stakeholders, ensuring clear communication of strategic value

Maintain open communication with client teams to sustain long-term collaboration

Oversee strategy implementation, ensuring solutions meet business goals and user experience standards

Adapt strategies as needed to align with evolving requirements

Deliver high-quality outcomes within project timelines

Qualification

Service StrategyWorkshop FacilitationStakeholder EngagementStrategic CommunicationProject ExecutionConsulting MindsetClient Relationship BuildingInterpersonal Skills