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Musco Lighting · 1 day ago

Warranty Hub Regional Manager - San Antonio, TX

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Musco Lighting is a global leader in sports and large-area lighting solutions, with projects in 135 countries. They are seeking a Warranty Hub Regional Manager to oversee the management and operations of a services hub, ensuring high levels of customer service and operational efficiency within a defined geography.

FitnessManufacturingProduct DesignSports

H1B Sponsor Likely

Responsibilities

Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location

Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations

Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service

Key focuses on service quality, safety and the customer/Musco warranty experience, as well as meeting needs of Musco’s internal process requirements (RMA) and hub product inventory

Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance

Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved

Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards

Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work

Qualification

Customer service knowledgeTechnical problem-solvingLeadership experienceMechanical aptitudeComputer skillsOrganizational skillsTelephone communicationSmall meeting skillsVerbal communicationWritten communicationInitiativeTeamworkFast-paced adaptability

Required

Work knowledge and experience in a customer services business

Excellent verbal, written, and telephone communication skills

Excellent technical and problem-solving abilities

Work well in a fast-paced, ever-changing environment

Mechanical aptitude or knowledge

Ability to coordinate schedules and perform managerial duties

Strong personal initiative and ability to work with little supervision

Strong organizational skills

Computer skills in Word, Excel, and internal computer systems

Strong small meeting group skills

Preferred

Post-high school education (trade school, associates, or bachelor's degree) in business or customer service-related field or equivalent experience preferred

5-7 years of leadership/supervisory experience is preferred

Benefits

Flexibility for community involvement

Family activities

Personal time

Continuous learning and professional development

Company

Musco Lighting

Musco has focused on the design and manufacture of sports-lighting systems.

Founded in 1976

Oskaloosa, Iowa, USA

1001-5000 employees

http://www.musco.com

H1B Sponsorship

Musco Lighting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2023 (2)

2021 (2)

2020 (2)