Closets By Design ยท 2 months ago
Front Office - Customer Service
Bethel, CT
Full-time
Onsite
New Grad, Entry LevelClosets By Design is a nationally recognized leader in home organizing systems, and they are seeking an enthusiastic and motivated individual to fill the position of Administrative Assistant. The role involves providing administrative support, handling customer inquiries, and ensuring smooth daily operations while maintaining a commitment to client satisfaction.
Home DecorInterior Design
Responsibilities
Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources
Data Quality Assurance: running reports to check for accuracy and completeness in data system
Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility
Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies
Following Protocols: adhering to company procedures and data management best practices
Ordering and maintaining office supplies and equipment if needed
Handling incoming and outgoing mail and packages
Handle incoming customer inquiries via phone and email in a courteous and professional manner
Provide accurate information regarding products, services, policies, and procedures
Greet visitors and provide assistance
Escalate complex issues to the appropriate departments for resolution
Follow up with customers to ensure their concerns are resolved satisfactorily
Work closely with other departments to ensure seamless customer experiences
Deliver administrative support for office staff, sales team and production/installation departments
Manage designers' appointment calendars
Adhere to customer service policies and procedures
Meet or exceed performance goals related to customer satisfaction, quality, and productivity
Qualification
Required
A proactive individual who thrives on taking ownership of tasks and driving them to completion
Ability to master processes
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent is required
Proficiency in Microsoft Office and CRM systems
Preferred
College degree preferred
Benefits
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Health, dental, and vision insurance.
401K
Paid time off and holidays.
Career development opportunities.
Company
Closets By Design
Closets By Design builds and installs closets, garage cabinets, and home offices.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase