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Marin Community Clinics · 2 months ago

Revenue Cycle Liaison - Training Lead

Novato, CA

Full-time

Onsite

Mid Level

$82K/yr - $88K/yr

3+ years exp

Marin Community Clinics is a multi-clinic network providing integrated health services to nearly 40,000 individuals annually. The Revenue Cycle Liaison - Training Lead is responsible for facilitating collaboration between the Patient Accounts team and front-end departments, resolving billing-related issues, and leading training initiatives to enhance registration accuracy and data quality.

Health CareHospitalNon Profit

Responsibilities

Serve as the primary point of contact for front office, call center, and access staff regarding insurance eligibility, registration, and billing-related questions

Resolve front-end errors that lead to claim denials, rejections, or billing delays

Lead onboarding and continuous training for front office, call center, and other applicable departments on insurance workflows, eligibility verification, and documentation standards

Create and maintain training materials, tip sheets, and tools to support accurate patient registration and data entry

Perform front-end audits to assess data accuracy and provide feedback to staff and department leads

Centralize and communicate payer-specific billing guidelines to ensure consistent practices across departments

Monitor departmental email inboxes and ensure timely follow-up and resolution of interdepartmental inquiries

Collaborate with clinic operations, HIMS, IT, and other departments to address and resolve systemic issues impacting the revenue cycle

Analyze front-end trends and contribute to workflow enhancements that reduce billing errors and improve claim outcomes

Support departmental projects related to revenue cycle optimization and staff development

Assist in drafting and maintaining internal SOPs and process documentation

Participate in cross-functional workgroups and meetings to provide input on registration and billing workflows

Help identify opportunities for technology enhancements or workflow automation to improve front-end accuracy

Provide occasional support to other billing team members during high-volume periods or staff absences

Qualification

Medical billing knowledgeTraining developmentPractice management systemsElectronic health record (EHR)Insurance eligibility workflowsBilingual (Spanish/English)Communication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or related field preferred

3–5 years of experience in medical billing required

Demonstrated experience designing and delivering training for front office, call center, and other access staff, with a strong focus on insurance eligibility, accurate patient registration, and front-end billing workflows

Past experience with patient registration and front-end billing workflows, preferably in the healthcare industry; community healthcare environment preferred

Past experience working at Federally Qualified Health Centers (FQHCs) with Medi-Cal, Medicare, and commercial payers strongly preferred

Past experience with healthcare patient insurance eligibility registration highly desired

Proven ability to coach and mentor staff on billing-related processes, including payer requirements, documentation standards, and insurance workflows required

Advanced knowledge of medical billing, insurance eligibility, and patient registration workflows

Proficiency in electronic health record (EHR) and practice management systems

Strong written and verbal communication skills, with the ability to explain complex billing concepts to non-billing staff

Experience developing and delivering training materials, including tip sheets, process guides, and in-person instruction

Excellent problem-solving and analytical skills; able to identify patterns and recommend improvements

Highly organized and detail-oriented with the ability to manage multiple priorities

Ability to collaborate effectively across departments and adapt communication to a variety of staff roles