Apollo GraphQL · 5 months ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
$152K/yr - $179K/yrApollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and deliver seamless experiences. The role of Customer Success Manager involves managing customer adoption, leading post-sales efforts, and ensuring customers derive value from GraphOS.
Developer APIsDeveloper PlatformDeveloper ToolsEnterprise SoftwareOpen SourceSoftware
Responsibilities
Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value
Qualification
Required
Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans
Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
Experience acting as a product owner
Proven ability to scope, execute, and evaluate high-impact technical projects
Benefits
Equity
3 Anthem Blue Cross medical plans
2 Kaiser medical plans
Dental and Vision benefits are provided by Sun Life Financial.
Company
Apollo GraphQL
Apollo GraphQL helps developers build better software with a declarative, graph-based approach to API orchestration.
Founded in 2016
201-500 employees
H1B Sponsorship
Apollo GraphQL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$183.2MKey Investors
Insight PartnersMatrix PartnersAndreessen Horowitz
2022-03-01Series Unknown
2021-08-17Series D· $130M
2019-06-12Series C· $22M
Leadership Team
Matt DeBergalis
CEO and Cofounder
Nick Martin
Co-founder
Recent News
Andreessen Horowitz
2026-01-12
SiliconANGLE
2026-01-12
2026-01-12
Company data provided by crunchbase