Ampere · 22 hours ago
IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role)
Portland, OR
Full-time, Contract
Onsite
Entry, Mid Level
$32.45/hr - $54.09/hr
2+ years expAmpere is a semiconductor design company focused on high-performance, energy-efficient cloud computing. They are seeking a proactive IT Support Specialist to provide technical support to end-users, enhance user productivity, and maintain IT infrastructure.
Cloud ComputingCloud Data ServicesHardwareSemiconductor
Responsibilities
Serve as the primary point of contact for technical support, delivering prompt and effective assistance to end-users via phone, email, chat, and remote access
Diagnose and resolve technical issues related to computer systems, hardware, software, and network connectivity across Windows, macOS, and Linux operating systems
Manage user accounts, including password resets, access permissions, and new user onboarding, ensuring seamless access to essential applications and services
Develop and maintain comprehensive technical documentation, knowledge base articles, and runbooks to empower users and streamline future support processes
Proactively analyze support tickets and trends to identify root causes, recommend solutions, and contribute to continuous service improvement initiatives
Perform asset inventory management, track hardware/software life cycles, and support the procurement of IT equipment to ensure optimal resource allocation
Facilitate seamless virtual and in-person meetings by providing technical setup and on-site support for audio/visual and collaboration platforms (e.g., Teams, Zoom)
Execute all support activities in strict accordance with established IT policies, procedures, and security protocols
Effectively escalate complex issues to Tier 2 Helpdesk Support or specialized IT teams when necessary, ensuring timely resolution and communication
Actively engage in self-study and training programs to continuously improve technical skills and knowledge, staying abreast of emerging technologies
Actively contribute to an empowered culture where your insights and efforts are critical to the overall success of Ampere
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of proven experience in IT Support, Helpdesk, or System Administration roles, preferably in a fast-paced corporate environment
Strong proficiency and troubleshooting expertise across diverse operating systems: Windows, macOS, and Linux environments
Exceptional analytical and diagnostic skills with a track record of identifying problems, running diagnostic programs, and implementing effective solutions
Excellent interpersonal, verbal, and written communication skills, coupled with strong customer service orientation to provide a positive user experience
Demonstrated ability to thrive and adapt in a dynamic, fast-changing environment with competing priorities and deadlines
Self-motivated with the ability to work independently, manage workload effectively, and collaborate seamlessly within a team
Benefits
Medical benefits
Other employment benefits, based on eligibility
Company
Ampere
Ampere is a modern semiconductor company designing the future of hyperscale cloud and edge computing with the world’s first Cloud Native Processors.
1001-5000 employees
H1B Sponsorship
Ampere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (50)
2023 (61)
2022 (56)
2021 (52)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$813.8MKey Investors
OracleThe Carlyle Group
2025-03-20Acquired
2022-04-01Secondary Market· $127.8M
2022-04-01Convertible Note· $300M
Leadership Team
Renee James
Founder, Chairman & CEO
Todd M. Underwood
Chief Financial Officer
Recent News
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2026-01-03
Crunchbase News
2025-12-31
Company data provided by crunchbase