Chubb · 2 months ago
VP, Claims Business Consultant, Program Manager
202B Hall's Mill Road, Whitehouse Station, NJ, 08889, US
Full-time
Onsite
Senior LevelChubb is a market leader in commercial insurance and claims excellence, and they are seeking a proactive and strategic VP; Commercial Insurance Program Manager Claim Business Consultant for Third Party Administered Program Accounts. This role involves overseeing claim administration, managing financial stewardship, and implementing workflows to enhance business growth and customer satisfaction.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Develop and implement claim administration strategies which are aligned to industry and Chubb Claim Best Practices to support loss mitigation, fair outcomes, and exceptional service
Serve as an arbitrator for customers and all stakeholders. Collaborate with senior executives, brokers, managing general underwriters, and various internal teams to align resources and exceed customer expectations
Lead initiatives to enhance claims processes, oversee TPA performance, collaborate with various Chubb teams ( Claim Discipline Team, Litigation Management, and Operations) and ensure compliance with service plans
Collaborate with TPAs and customers to implement service plans, ensure high-quality claim management, and meet Chubb’s standards. Monitor performance, control costs, and influence strategies to enhance claim processes
Leverage data insights to identify opportunities for process improvement, cost reduction, and enhanced customer outcomes
Cultivate strategic relationships with MGU, Producers and Clients to drive acquisition, renewal, and retention of key accounts/programs
Mentor and develop CBC team members, fostering a culture of collaboration, diversity, and continuous improvement
Qualification
Required
Proactive and strategic mindset
Experience in claim administration
Ability to oversee financial stewardship for customers and third-party administrators (TPAs)
Experience in implementing workflows
Ability to serve as a single point of contact for the Managing General Underwriter (MGU), Insured, TPA, and internal partners
Experience in developing and implementing claim administration strategies
Ability to serve as an arbitrator for customers and all stakeholders
Experience collaborating with senior executives, brokers, managing general underwriters, and various internal teams
Ability to lead initiatives to enhance claims processes
Experience overseeing TPA performance
Ability to ensure compliance with service plans
Experience collaborating with TPAs and customers to implement service plans
Ability to monitor performance and control costs
Experience leveraging data insights for process improvement
Ability to cultivate strategic relationships with MGU, Producers and Clients
Experience mentoring and developing team members
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
2025-12-30
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