Yaamava' Resort & Casino at San Manuel · 2 days ago
Slot Technician
Highland, CA
Full-time
Onsite
Entry Level
1+ years expYaamava' Resort & Casino at San Manuel is seeking a Slot Technician to provide quality service to guests and respond to technical service calls in the slot area. The role includes maintaining the gaming floor, training team members, and troubleshooting slot machines.
CasinoHospitalityResorts
Responsibilities
Provides quality service and responds to calls in a timely and respectful manner to all guests, while maintaining professionalism at all times. Answers guest’s questions regarding different games offered and instructs them on proper play of games. Assists in the identification and reporting of incidents such as loitering, panhandling, and any unlawful activity. Maintains assigned work area (assigned sections) by actively roaming, listening, and responding to radio requests, maintaining the area clean of waste, organizing chairs, and inspecting machines for errors whether slots are vacant or being played
Follows Technician rotation and completes assigned duties in an orderly & timely manner. Maintains service presence in assigned section(s) to meet established service standards. Conducts emergency drops (e-drops) on machines, as appropriate and within a timely manner, and monitors e-drop software tools to anticipate games that are nearing drop need
Verifies machine claims and required information to determine outcome of claim, notifying supervisor when necessary. Assists Slot Attendants with escalated repair needs and escalates more advanced repairs into the electronic work order tracking software as necessary
Troubleshoots replaces, or repairs components (such as touch screens, bill acceptors, buttons, player tracking displays, card readers, etc.). Collaborates with Slot Senior Technician to ensure accurate tracking of games that require more advanced repairs
Gains and maintains detailed knowledge of games offered. Assists in ensuring rules of play are followed. Complies with procedures as outlined in the Slot Technician Handbook. Completes Department and enterprise-related documentation as needed
Conducts thorough training of new Slot Technicians and Slot Attendants. Reports any challenges or successes to management. Keeps current on new repair techniques and products to aid in training efforts
Performs other duties as assigned to support the efficient operation of the department
Qualification
Required
High School Diploma or GED required
Minimum One (1) year of customer service experience required
Understands basics of machine parts, harnessing, and cabinets of machines in use at casino
Must have completed all basic training and have proficiency in general slot machine repair
Must be able to pass periodic technical examinations to determine abilities/skill levels
Proficiency in using computers and electronic devices
Must be able to speak and write in English required communication in order to perform the job safely
Must possess the physical capabilities to be able to carry machine keys, electronic devices, a radio, tools and notebook on shift
Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license
Preferred
Minimum One (1) year of troubleshooting experience preferred
Certification in Electronics or Networking preferred
Company
Yaamava' Resort & Casino at San Manuel
Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Kopasz
Chief Operations Officer, Hospitality at Yaamava’ Resort and Casino
Recent News
2025-09-24
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