PetSmart · 2 months ago
Senior Product Manager - Ecommerce App
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expPetSmart is a leading pet supply retailer looking to enhance their ecommerce capabilities. The Senior Product Manager will lead the strategy and vision for the customer-facing mobile app, ensuring a seamless user experience while collaborating with stakeholders and engineering teams to implement app features and enhancements.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Defines the vision for the app, especially in the search and browse space, driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals
Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best-in-class customer experiences based on understanding of the customer across all channels
Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post-implementation to validate hypotheses, and understands future enhancement opportunities
Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals
Optimizes the product and feature roadmap assessing priorities and trade-offs
Works closely with internal UX and the A/B testing teams to define solutions that address customer needs and areas of opportunity as well as tests for upcoming initiatives and future iterations
Deeply understands customer pain points through research and data, translating them into clear, concise epic-level requirements
Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery
Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.)
Collaborates with business stakeholders to maintain a backlog of feature requests and a robust product roadmap
Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work
Presents to executive leadership on a regular basis, outlining success, metrics, and strategy
Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency
Fully understands and remains up-to-date on the competitive landscape
Discovers testing opportunities with new or existing features
Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements
Qualification
Required
5+ years of Product Manager discipline
Bachelor's degree in Business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience
Ecommerce experience, preferrably in retail
Omnichannel experience would be a plus
Strong presentation skills
Experience using JIRA, Confluence and Sharepoint
Google Analytics tools
Product experience with Android and iOS mobile apps preferred
Familiar with Scaled Agile Framework and Agile principles
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
Company data provided by crunchbase