Braintrust · 2 months ago
Developer Support Engineer
New York City
Full-time
Onsite
Mid, Senior Level
$139K/yr - $229K/yr
3+ years expBraintrust is the AI observability platform that helps developers building LLM-powered applications gain visibility into AI behaviors in production. The Developer Support Engineer role focuses on troubleshooting technical issues, improving developer experience, and collaborating closely with various teams to ensure effective support for developers.
Artificial Intelligence (AI)Data IntegrationData Management
Responsibilities
Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript)
Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication
Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays
Provide technical mentorship to cross functional peers and guide support processes and escalation handling
Develop and champion opinionated stances on improving developer experience and product reliability
Qualification
Required
Have 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role
Can write, debug, and reason through Python and/or TypeScript codebases
Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly
Take personal ownership of technical problems and follow through until customers are unblocked
Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues
Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy
Preferred
Experience supporting developer tools, ML infrastructure, or observability platforms
Familiarity with OpenAI, Anthropic, or similar LLM APIs
Comfort working with datasets, evaluation metrics, or prompt engineering
Experience contributing to support tooling, documentation, or product-led growth initiatives
Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios
Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure
Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes)
Benefits
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
AI Stipend
Company
Braintrust
Braintrust offers an AI stack to simplify the process from evaluations to data management, ensuring seamless integration into any business.
11-50 employees
H1B Sponsorship
Braintrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Early StageTotal Funding
$41.1MKey Investors
Andreessen HorowitzGreylock
2024-10-08Series A· $36M
2023-12-13Seed· $5.1M
Leadership Team
Ankur Goyal
Founder & CEO
Recent News
Greylock
2025-12-01
Seattle TechFlash
2025-09-16
Company data provided by crunchbase