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HPE Aruba Networking · 2 months ago

Federal Cloud Services Engineer, (Clearance Required - Secret), On-Site AL, UT, PA, OK

Utah, United States

Full-time

Onsite

Senior Level

$106K/yr - $243K/yr

6+ years exp

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications. The Federal Cloud Services Engineer will work with a team to solve technical issues across a range of technologies, providing Cloud Services solutions for customers and taking ownership of the solution from deployment to end-of-life.

Communication HardwareEnterprise SoftwareMobileWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Incident Management: Responding to customer support tickets and incidents related to cloud services. Troubleshooting technical issues and providing timely resolutions

Problem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions

Technical Guidance: Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services

Case Management: Managing customer support cases through their lifecycle, ensuring timely communication and resolution

Escalation Management: Escalating complex technical issues to higher-level support teams or engineering as needed

Deep Product Knowledge: Maintaining in-depth knowledge of the cloud provider's services, features, and functionalities. Staying up-to-date with new releases and updates

Cross-Service Expertise: Developing expertise across multiple cloud services to effectively support diverse customer use cases

Documentation and Knowledge Base: Contributing to internal and external documentation, knowledge bases, and troubleshooting guides

Excellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels. Maintaining a professional and empathetic demeanor

Customer Advocacy: Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed

Collaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues

Process Improvement: Identifying opportunities to improve support processes, tools, and documentation

Mentoring and Training: Mentoring and training junior support engineers on technical skills and customer service best practices

Qualification

Cloud Services SolutionsBackupRecovery SolutionsOperating SystemsContainerizationOrchestrationAutomationConfiguration ManagementVirtualization TechnologiesCloud Management PlatformsIT Service ManagementNetworkingSDNScripting LanguagesDevOps PrinciplesCommunicationCollaboration Skills

Required

US Citizenship Required

Clearance Required: Secret

Flexible Hybrid Role with requirement to work onsite at customer location as necessary, employees will be expected to be on-site 25% or more

M-F 9-5, Candidate must be flexible to work evening and weekends if required, on-call work as needed

US Citizen, Secret Clearance Required

Certifications Required

DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)

6–8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting

Advanced expertise in at least two of the following core technology areas, along with familiarity across several others

Expertise in configuring, managing, and troubleshooting backup and disaster recovery tools

In-depth knowledge of both Linux and Windows operating systems, including installation, configuration, administration, and performance tuning

Hands-on experience with modern container platforms such as OpenShift, Kubernetes (K8s), and Docker

Strong background in automating infrastructure tasks using tools like Ansible, Chef, or Puppet

Extensive knowledge of VMware technologies, including vSAN, vSphere, and ESXi

Expertise with cloud management platforms like Morpheus for provisioning, governance, and automation of cloud resources

Strong understanding of ITSM frameworks, with proficiency in using tools like ServiceNow to manage incidents, changes, and problem tickets

Deep understanding of SDN concepts, including the configuration and troubleshooting of solutions like Aruba NSX, Juniper QFX10k, and PCE Control Plane

Excellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels

Collaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues

Preferred

One or more of the following preferred: AWS Certified Solution Architect, Microsoft Certified Azure Solution Architect, Google Certified Professional Cloud Architect, VMware Certified Professional

OS Level certifications are a plus

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired

Preferred technologies include Cohesity, Zerto, and VMware DRS. Experience with storage solutions like Alletra MP is highly desirable

Experience with Operating system-level security hardening and compliance frameworks is a plus

Proficiency in designing, deploying, and managing containerized applications in production environments. Experience with Rancher for orchestration is a bonus

Experience in developing and managing Infrastructure-as-Code (IaC) to improve scalability and reliability

Experience with virtual machine lifecycle management and migrating workloads across hybrid environments

Familiarity with multi-cloud and hybrid-cloud architectures is advantageous

Experience integrating the above technologies into secure environments following DoD standards and compliance requirements

Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks

Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git

Benefits

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Company

HPE Aruba Networking

Glassdoor4.1

HPE Aruba Networking provides access management, network infrastructure and mobility application solutions for mobile enterprise networks. It is a sub-organization of HP.

Founded in 2002

Santa Clara, California, USA

5001-10000 employees