DoorDash · 2 months ago
Senior Associate, Customer Experience New Launches
San Francisco, CA
Full-time
Onsite
Senior Level
$75K/yr - $110K/yrDoorDash is a technology and logistics company focused on empowering local economies. The Senior Associate will act as a crucial operational bridge, ensuring the frontline support workforce is prepared for major company initiatives and driving the readiness lifecycle for product launches and policy shifts.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead Launch Readiness: Independently own and drive the operational preparedness for key company changes, including new tools, policy rollouts, and future-state support capabilities (e.g., robot delivery)
Bridge the Gap: Represent the voice of the frontline, proactively collecting feedback and ensuring strategic plans are translated into clear, documented, and scalable processes for our global network
Be a Key Connector: Build strong, trust-based partnerships across diverse teams (Product, Engineering, Policy, etc.) to drive alignment and anticipate operational impacts before they occur
Make an Impact at Scale: Directly enable thousands of support agents to confidently deliver exceptional service, making your work central to maintaining DoorDash’s customer experience quality during periods of rapid growth and change
Qualification
Required
Proven track record of autonomous project execution
Organizational rigor to manage multiple complex initiatives simultaneously
Exceptional communicator and influencer
Ability to confidently engage and align stakeholders at various levels
Strong operational mindset with high attention to detail
Passion for designing scalable processes and reducing friction
Analytical thinker with comfort in using data and dashboards to inform readiness planning and validate outcomes
SQL experience is a plus
Ability to thrive in fast-paced, ambiguous environments
Ability to see complexity as an opportunity to simplify and build
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
Founded in 2013
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase