Platform Science · 2 months ago
Sr. Technical Success Architect
United States
Full-time
Remote
Mid, Senior Level
$107K/yr - $163K/yr
7+ years expPlatform Science is an open IoT platform working to connect everything that moves. The Senior Technical Success Architect serves as a technical advisor for customers, ensuring they maximize value from the SaaS platform while building relationships with compliance and safety stakeholders.
ComplianceFleet ManagementInternet of ThingsSaaSSoftwareTransportation
Responsibilities
Serve as the technical champion and strategic compliance advisor for customers
Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap
Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
Participate in regular customer business review meetings (onsite & virtual)
Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting
Qualification
Required
Bachelor's degree in supply chain, science, technology, engineering, business or equivalent experience
7+ years experience in SaaS working with technical accounts, product management, and or solution management
Subject matter expert - hours of service and ELD compliance driver/fleet management (all things FMCSA)
Experience managing technical accounts and or solutions within a regulated industry
Demonstrated success working with cross functional and customers to deliver results
Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike
Proactive, self-starter with a desire to grow regulatory acumen
Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
Ability to gather, interpret and apply a wide range of data
Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Proficiency with technical project management tools such as JIRA, Asana, or Productboard
Benefits
Medical, dental, and vision insurance
Short-term and long-term disability insurances
AD&D and life insurance
401k plan
Paid vacation, sick leave and holidays
Six weeks of paid parental leave
Company
Platform Science
Platform Science provides telematics and fleet management solutions to enhance operations and driver experiences.
1001-5000 employees
H1B Sponsorship
Platform Science has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$322.7MKey Investors
SoftBank Vision FundPrologis VenturesNewRoad Capital Partners
2024-04-09Series D· $125M
2022-02-03Series C· $115M
2020-05-26Series B· $54M
Leadership Team
Jack Kennedy
Chief Executive Officer, Co-Founder
Greg Ivancich
Chief Financial Officer
Recent News
2026-01-12
2025-12-16
Company data provided by crunchbase