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Terminix · 2 months ago

Senior Manager, Workforce Management

United States

Full-time

Remote

Senior Level, Lead/Staff

$123K/yr - $160K/yr

8+ years exp

Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control and other services. The WFM Lead is responsible for ensuring the organization has the right staffing in place, focusing on workforce planning, management, and continuous improvement to optimize productivity and efficiency.

Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry

Responsibilities

Analyzing historical data and business trends to predict future staffing requirements

Creating and maintaining employee staffing models to meet the forecasted demand

Collaborating with various departments to understand their needs and developing long-term and short-term staffing plans

Forecasting non-productive time, shift changes, and ensuring adequate coverage to maintain service levels

Ensure the regular review and adjustment of workforce plans based on changing business conditions

Ensure alignment between workforce planning and recruitment efforts

Drive the design and maintenance of workforce planning processes, tools, and systems

Working closely with HR, Operations, Logistics, and Finance departments to align workforce strategies with overall business objectives

Analyze workforce trends to forecast future needs and identify workforce gaps

Collects and analyzes workforce data to track key performance indicators (KPIs) such as absenteeism, overtime, attrition, and time on site targets

Creating reports for management, providing data-driven insights and recommendations for improvement to senior management

Providing real-time monitoring of operational KPIs and demand signals to identify and address any immediate staffing gaps or surpluses

Rapid problem-solving to make adjustments to staffing levels

Evaluates new and existing technology to increase solutions to improve operational efficiency and determine cost reduction opportunities

Key point of contact for staffing-related inquiries and issues

Work collaboratively with function heads to provide actionable insights to improve performance

Continuously evaluating and improving workforce management processes and tools to enhance efficiency and effectiveness

Establish Key Performance Indicators (KPIs) to monitor process performance, track progress, and ensure that improvements are sustainable

Promote a mindset of continuous improvement

Establish metrics to measure change adoption and system utilization

Lead the end-to-end project management for Workforce Management data, process improvement initiatives, and system improvements from conception and business case development to successful implementation and post-launch support

Partner with business stakeholders to ensure strategic alignment and integration

Ensure the development of detailed project plans, scope, budgets, timelines, and allocation of resources is effective

Develop and execute comprehensive change management strategies minimizing disruption and maximizing user adoption

Partner with HR and business leaders to communicate changes, manage expectations, and build excitement for new technologies and/or processes

Oversee the development and delivery of effective programs for workforce management

Ensure system/process simplification and user-friendly experience

Lead, mentor, and develop a high-performing team

Foster a culture of continuous learning, innovation, and customer service within the team

Manage vendor relationships, including contract negotiation, performance monitoring, and strategic partnership development

Qualification

Workforce ManagementData AnalyticsStaffing ModelsProject ManagementWorkforce Scheduling SoftwareChange ManagementMicrosoft OfficeInterpersonal SkillsCommunication SkillsTeam LeadershipProblem-Solving Skills

Required

Bachelor degree in business or a related field and 8 years of workforce management experience required, or an equivalent combination of education and experience

5 years of management experience required

Expert knowledge of workforce scheduling software and applications

Microsoft Office/Google applications (Word, Excel, PowerPoint, Google Sheets, Google Slides, etc.)

3-5 years experience managing staff, resources, projects, and change management

Experience with facilitating process assessment sessions with internal and external business partners at all levels

Ability to influence leaders

Demonstrated awareness and understanding of multiple types of measurement systems' theories and practices

Ability to collect, analyze, and report appropriate and meaningful achievement metrics

Proven competence in managing multiple tasks and competing priorities

Superior interpersonal, oral and written communication skills

Ability to prepare and present utilizing data visualization tools

Demonstrated ability to work independently and collaboratively

Demonstrated team building and networking skills

Effective knowledge of teaching and training techniques

Strong customer service focus

Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends

Strategic problem solving/planning skills

Strong business and financial acumen

Strong Communication skills

Organizational and project management skills

Excellent people management skills with demonstrable experience of leading large cross functional teams

Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required

Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required

Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details

Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders

5+ years in data analytics

3+ years in a management role leading data analytics teams