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Lindblad Expeditions · 2 months ago

Field Staff Operations Manager

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $83K/yr

Lindblad Expeditions is a pioneer in Expedition Travel, taking guests to remote locations on their fleet of ships. The Field Staff Operations Manager oversees operational needs for the Field Staff, manages equipment, develops training protocols, and ensures safety and efficiency in expedition operations.

EducationEnvironmental ConsultingTravel

Responsibilities

Oversee need for and use of new equipment (i.e. cross-country skis, stand-up paddleboards, kayaks)

Develop and refine protocols as needed for activities like cross-country skiing, bear safety, stand-up paddleboarding (SUP), zodiac driving, and rifle training (Arctic only)

Develop and implement operations-based training for Field Staff

Work with Marine Operations and Compliance to disseminate guidelines and protocols to the fleet

Help create safety videos for ship operations

Assist Field Staff Coordinators to understand and disseminate information about destination requirements and training

Act as Field Staff Department liaison for all vessels for shipyard

Manage Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently

Work with Expedition Development to identify innovative tools for exploration

Work with IT to ensure all staff computers and cell phones are updated, functioning, and stored properly onboard

Work with Field Staff Logistics Manager and Field Staff Manager on all Field Staff Handbook updates and changes

Communicate with shoreside teams on staff-related concerns (voyage documentation expectations to staff, marketing questions, information boards etc.)

Review weekly digital comment cards, and adjusts expedition operations appropriately

Regularly hosts debriefs with expedition leaders and provides feedback to field staff

Act as liaison and a Lindblad staff representative for IAATO and AECO; communicate all IAATO and AECO updates to the department, including Expedition Leaders and staff

Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff and build report with Ship’s officers and crew

May fill in as Expedition Leader on 1 – 2 trips per year

Qualification

Expedition travel experienceExpedition leader experiencePolar regionsWindows operating systemCommunication skillsTime managementTeamwork

Required

BA/BS degree preferred

Background in the expedition travel industry strongly preferred

Experience as expedition leader in polar regions strongly preferred

Experience working aboard LEX expedition vessels preferred

General knowledge of natural and human history of the places to which National Geographic – Lindblad Expeditions travels

Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos

Must possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances

Must communicate performance expectations clearly

Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications

Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines

The ability to work independently as well as with others in a team environment

While performing the duties of this job, the employee is frequently required to sit, talk and hear

The employee will also be required to write and type

The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

In the field, the employee will participate in field excursions, including driving zodiacs for several hours per day, hikes over uneven terrain for up to 7 miles, and kayaking up to 3 miles