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Akima · 1 month ago

IT Support Manager

Brownsville, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Akima Infrastructure Protection (AIP) is a federal management operations contractor focused on supporting Alaska Native communities. They are seeking an IT Support Manager responsible for managing and securing the company's IT infrastructure while ensuring compliance with federal regulations.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems

Manages the hardware and software inventory and procurement

Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software

Comprehensive knowledge of the field's concepts and principles

Leads and directs the work of other employees and has full authority for personnel decisions

Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies

Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories

Develop and implement a preventative maintenance plan for IT systems

Provide on-call technical support and emergency response as needed

Travel as needed to support IT setup, training, and startup operations

Oversee installation, maintenance, and biometric setup of Key Watcher systems

Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support

Perform preventive maintenance on security radios, including hardware and programming updates

Run and organize company owned IT cabling and networking throughout the facility

Conduct VAV booth inspections and minor electronic diagnostics or repairs

Ensure all company systems and software is current and compliant with IT security requirements

Procure, configure, and deploy IT equipment for approved employees

Provide IT support and preventive maintenance for Secure Track and Top Shelf Program

Track all government-furnished IT equipment within the facility hardwire infrastructure

Communicate and coordinate with ICE IT regarding ICE system issues

Educate AIP staff on the confidentiality of PII and federal privacy requirements

May be required to travel as needed

May be assigned additional duties by the Facility Director or Assistant Facility Director

Qualification

IT systems knowledgeTroubleshooting skillsBiometric systems experienceNetwork cabling skillsFederal IT complianceCommunication skillsOrganizational skillsDocumentation skills