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Outreach Community Health Centers · 2 months ago

Administrative Assistant - Behavioral Health

Milwaukee, WI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Outreach Community Health Centers is focused on providing compassionate care in the behavioral health sector. The Administrative Assistant in the Behavioral Health Clinic is responsible for managing the intake and scheduling process for psychiatry and psychotherapy services, ensuring clear communication and efficient workflow.

Health CareMedicalNon Profit

Responsibilities

Manage incoming referrals for psychiatry and psychotherapy services in the behavioral health clinic

Scheduling new patients, which could involve frequent phone or email contact with individuals seeking care or their case management teams

Compassionate and clear communication with individuals seeking care and others involved in their care

Maintain wait lists, utilizing Epic EHR and Excel Spreadsheets

Requesting relevant medical records for new patients, documenting stipulation/commitment status, and other relevant tasks for intake preparation

Manage psychiatry and therapy provider schedule templates in Epic EHR

Provide clerical support, uploading various documentation required by various contracts, including Milwaukee County Behavioral Health Department, Comprehensive Community Services (CCS)

Managing service authorizations for services funded through Milwaukee County, communicating regularly with Milwaukee County BHS staff and other involved entities

Maintain Excel spreadsheets service authorizations through Milwaukee County funding

Handle office supply orders

Compile onboarding binders for new staff members

Maintain staff training files for auditing purposes

Assist BH Clinic Manager with clerical tasks

Complies with federal, state, and local regulations regarding patient confidentiality and HIPAA

Completes other duties as assigned

Qualification

Epic EHRExcel spreadsheetsCompassionate communicationClerical supportCase management

Required

Requires four years of high school

Six to twelve months of related experience, or equivalent combination of education and experience