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Northwest Bank · 1 day ago

Financial Center Manager

Lewiston, NY

Full-time

Onsite

Mid, Senior Level

$55K/yr - $80K/yr

2+ years exp

Northwest Bank is seeking a Financial Center Manager to oversee daily operations and ensure exceptional customer service. The role involves achieving sales goals, fostering employee development, and maintaining operational soundness while driving growth and customer satisfaction.

BankingFinancial Services

Responsibilities

Develop and implement strategies to meet or exceed sales targets for various banking products and services, that may include loans, deposits, and/or investments

Work closely with each team member to set clear, measurable goals aligned with organizational objectives

Provide guidance, support, and resources to help team members achieve their individual targets

Regularly monitor progress utilizing sales tools and provide effective coaching to ensure continuous improvement

Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and procedures

Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment

Collaborate with support functions to streamline processes and enhance operational efficiency

Uphold a customer-centric culture within the financial center by ensuring that every customer interaction is prompt, courteous, and efficient

Address customer inquiries, concerns, and complaints promptly to ensure high levels of satisfaction and retention

Implement initiatives to improve the overall customer experience and loyalty

Provide guidance, coaching, and mentorship to financial center staff to enhance their product knowledge, sales skills, and customer service abilities

Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members

Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk

Maintain confidentiality and always protect customer information

Represent Northwest Bank in the local community by participating in events and initiatives

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Qualification

Sales leadershipBanking experienceManagement experienceCustomer serviceMicrosoft OfficeTeam motivationCompliance knowledgeProblem-solvingDecision makingEffective communication

Required

High School Diploma or equivalent preferred

2 - 3 years Banking and/or retail experience

2 - 3 years Sales leadership experience

2 - 3 years Management experience

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters