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Ensemble Health Partners · 22 hours ago

VP, Client Delivery

United States

Full-time

Remote

Director/Executive

7+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Vice President, Client Delivery is responsible for leading client success across multiple clients, ensuring optimal performance and adherence to Ensemble's Client Delivery Management Model while engaging in performance improvement and strategic planning.

Health CareHospitality

Responsibilities

Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership

Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience

Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation

Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle

Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements

Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements

Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions

Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement

Responsible for influencing change related to the key functions of Revenue Cycle

Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results

Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement

Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results

Participates and leads program level meetings with program stakeholders

Works closely with CFO and other client leadership to support analysis, reporting and service line development

Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements

Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs

Provides weekly and monthly standard reports to client leadership

Promptly escalates operational and/or client concerns to Ensemble leadership

Proactively Plans for succession in key positions and leads the planning for coverage when vacancies occur (utilize Float pools where applicable) to eliminate the negative impact to facilities experiencing vacancies

Participates in Candidate identification and consideration when filing open positions

Leads the process for onboarding new Leadership at assigned locations

Performs staff reviews and prepares performance documents for direct reports

Qualification

Revenue Cycle ManagementClient EngagementStrategic PlanningPerformance ImprovementAnalytical SkillsProject ManagementLeadershipCoachingRelationship ManagementMicrosoft Office SuiteChange ManagementCommunicationTeam Leadership

Required

Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD

Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD

CRCR

Or other approved job relevant certification

7 to 10 Years Job Experience People Leadership Experience

5 to 10 Years Desired Work Experience

Bachelors Degree or Equivalent Experience

Business

Preferred

Exhibits strong strategic, analytical, project management, communication, and team leadership skills

Willingness to learn new technology, tools, and procedures to address short term and long challenges

Ability to build and maintain relationships with key internal and external stakeholders

Participates in the organization's continuing reassessment of its growth and operational efficiencies

Communicates effectively while presenting complex information to technical and non-technical audiences

Demonstrates the ability to maintain standards of confidentiality

Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams

Experience leading and communicating complex strategic business issues

Ability to develop and drive strategy through various perspectives and by analyzing information

Demonstrate a high level of executive presence through a personal approach that is poised, credible and confident supported by strong communication

Ability to drive efficiency and scalability to expected outcomes

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.