Soul Space · 2 months ago
Front Desk Associate
Cleveland, OH
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $45K/yrSoul Space is a hospitality-focused establishment dedicated to providing exceptional experiences for guests. As a Front Desk Agent, you will manage reservations, assist guests during check-in and check-out, and ensure a high level of guest satisfaction through excellent customer service.
Health Wellness & Fitness
Responsibilities
Greet and assist guests with check-in and check-out procedures promptly and professionally
Manage reservations, including booking modifications and cancellations, while maintaining accurate records
Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction
Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs
Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up
Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies
Qualification
Required
Excellent verbal and written communication skills, with a friendly and approachable demeanor
Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
Ability to work flexible hours, including weekends and holidays, as necessary
Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment
Benefits
Full access to all Soul Space modalities and amenities including our gym facility.
Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.
Company
Soul Space
At Soul Space, we are dedicated to redefining the essence of wellness through a harmonious blend of experience-based services, community-centric offerings, and advanced wellness therapies.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase