Westlake Financial · 4 months ago
Junior Collection Supervisor
Agoura Hills, CA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expWestlake Financial is the largest privately held auto finance company in the Nation, committed to growing and strengthening their organization. The Junior Collection Supervisor will assist the Management Team in overseeing the Servicing Department, ensuring proper coverage, training staff, and managing collections activities.
Financial Services
Responsibilities
Understand all department’s services, procedures and guidelines and communicate to all team members
Monitor live reports and communicate concerns when identified
Monitor phone calls to ensure proper handling
Maintain weekly and monthly account audits and call scoring
Maintain accurate and current attendance
Document all interactions with agents / Update coaching log
Conduct regular review of call center agents' performance and organize training sessions for under performers
Maintain continuous coaching and development of staff
Complete weekly, monthly, and annual reviews of staff
Communicate professionally with internal and external customers
Coach agents through challenging customer calls, diffusing escalated conversations or stepping in to assist with actual calls when needed
Directly supervises 15 or more employees in the Servicing Department
Ability to work under pressure and consistently meet project deadlines
Must be able to work a flexible schedule including weekends, evenings, and extended hours
Light travel will be required
Maintain confidentiality with personnel and management issues
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts
Organizes collection workload according to degree and amount of delinquency and assigns accounts to workers for collection
Monitors staff and recommends telephone techniques used by Collector
Verifies accuracy of accounts
Authorizes or refers accounts for repossession and legal actions against debtors
Assists subordinates with collection activities in difficult cases
Supervises and coordinates activities of clerical workers in related activities
Determines work procedures, prepares work schedules, and expedites workflow
Issues written and oral instructions
Examines work for exactness, neatness, and conformance to policies and procedures
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Prepares composite reports from individual reports of subordinates
Adjusts errors and complaints
Directly supervises 15 or more employees in the Servicing Department
Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems
Qualification
Required
High School Diploma; required
Minimum 2 years in a Supervisor or manager role with a team of 5 or more direct reports
Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Excellent communication skills both oral and written
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Must be able to maintain an 8-hour shift; Flexible schedule required; must be willing to work overtime, weekends, and evening shifts
Ability to work under pressure and consistently meet project deadlines
Light travel will be required
Maintain confidentiality with personnel and management issues
Preferred
College Degree; preferred
Bi-lingual (Spanish) a plus
Bilingual in Spanish preferred
Benefits
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
Company data provided by crunchbase