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MULTIVAC USA · 1 day ago

Field Service Technician- West

United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

MULTIVAC USA is a leading worldwide provider of industrial packaging and processing machinery, seeking a traveling Field Technician in Seattle, WA. The role involves providing mechanical and technical support for MULTIVAC equipment at customer facilities, troubleshooting issues, and ensuring effective communication between customers and the company.

Machinery

Responsibilities

Troubleshoot or install complex, customized packaging and processing equipment at customer facilities

Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems

Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer and the regional scheduler is updated on all efforts

Communicate regularly with scheduler, providing updates on current job status, and receiving additional job assignments

Maintain quality and quantity of work on equipment

Listen attentively and ask questions as appropriate

Complete work assignments with minimum supervision

Retrieve and respond to messages daily on all communication tools

Use provided tools to consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible

Keep service team members and customers informed of arrival times

Travel arrangements will include: hotel, car rental, and flights

Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering

Provide contact information for service team for future service needs and parts needs

Ensure customers are comfortable with operational and safety procedures of their equipment

Complete service documentation of repairs made during the call and submit related trip expenses

Reports are complete, accurate, and submitted within 24 hours of job completion

Weekly expense reports and time sheets are also completed in an accurate and timely manner

All expenses incurred are handled in a cost-effective manner

Qualification

Electrical systemsMechanical systemsPneumatic systemsRobotic systemsField service experienceCustomer service skillsMechanical aptitudeProblem solvingCommunication skillsSelf-starter

Required

Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience

Electrical, pneumatic, mechanical, and machine shop skills required

Mechanical aptitude needed

Ability to respond and adjust to changing or new situations

Work well in high stress environments and maintain professionalism in dealing with customers and co-workers

Self-starter and ability to work in unsupervised settings

Ability to troubleshoot basic mechanical, electronic and operational aspects of machines

Responsible for machine service and concentrates on problem solving and preventative maintenance

Excellent customer service skills