SECU · 3 months ago
VP Pre-Foreclosure and Bankruptcy
Operations-Wake Forest Road
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
12+ years expState Employees Credit Union is a credit union that believes in the philosophy of 'People Helping People'. The Vice President of Pre-Foreclosure and Bankruptcy is responsible for overseeing all pre-foreclosure and bankruptcy processes, managing relationships with external parties, and ensuring compliance with regulations while minimizing credit losses and maximizing recovery.
AccountingBankingFinancial Services
Responsibilities
Direct and manage the day-to-day operations of the Pre-Foreclosure and Bankruptcy departments. Ensure all activities related to mortgages, HELOCs, and consumer loans are processed accurately, timely, and in full compliance with relevant laws and regulations (e.g., RESPA, TILA, FDCPA, Bankruptcy Code, State Foreclosure Laws, etc.)
Manage relationships with external legal counsel, bankruptcy courts, trustees, investors, and insurers. Monitor performance standards, conduct regular reviews to ensure high-quality service, cost-effectiveness, and adherence to service level agreements (SLAs) across various collateral types
Refine, implement, and enforce comprehensive policies and procedures for all Pre-Foreclosure and Bankruptcy activities specific to each product, including valuations, lien perfection, legal filings, and recovery strategies. Monitor foreclosure and bankruptcy timelines, milestone compliance, and case progression to ensure adherence to investor/insurer guidelines and regulatory requirements
Ensure the timely and accurate reconciliation of all financial transactions related to Pre-Foreclosure and Bankruptcy cases across all product lines
Develop, implement, and continuously refine workflow and strategies for managing Pre-Foreclosure and Bankruptcy portfolios across credit union products (mortgage, HELOC, consumer loans), optimizing for recovery
Analyze portfolio performance trends, legal and regulatory developments, and economic conditions specific to each product type to proactively adjust strategies and operational workflow planning
Establish and monitor key performance indicators (KPIs) for all Pre-Foreclosure and Bankruptcy operations, driving continuous improvement in efficiency and effectiveness
Evaluate and implement new technologies, systems, or process enhancements to improve efficiency, accuracy, and compliance across all processes and product lines
Lead, mentor, and develop a high-performing team of Pre-Foreclosure and Bankruptcy specialists and managers, across a range of products and legal complexities
Foster a culture of continuous improvement, compliance, accountability, and member-centricity within the department
Conduct regular performance reviews, set clear goals, and provide constructive feedback to team members, promoting professional growth
Oversee staffing, training, and resource allocation to effectively manage the varying demands of different processes and product lines
Ensure all departmental activities maintain strict adherence to federal, state, and local regulations including applicable knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements. Ensure strict adherence to CFPB regulations including RESPA, FDCPA, Bankruptcy Code and state foreclosure regulations
Ensure teams and staff receive Training specific to Pre-Foreclosure and Bankruptcy including role-specific compliance training modules addressing function-specific regulatory requirements
Develop and maintain internal controls for Pre-Foreclosure and Bankruptcy activities
Ensure compliance with Freddie Mac, Fannie Mae and MI foreclosure timelines, legal process requirements, property preservation standards, and disposition guidelines
Implement quality assurance programs to monitor quality and compliance
Qualification
Required
Degree in Finance, Economics, Business Administration, or related field. A Juris Doctor (JD) is preferred but not required
Minimum of 12 years of experience in mortgage and consumer servicing or related field, with at least 7 years in Default Management managing foreclosure and bankruptcy operations and/or legal/compliance practice
Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
Comprehensive knowledge of Fannie Mae, Freddie Mac, and MI servicing guidelines and technology systems including Loss Mitigation and Default Management
Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase
Deep understanding of foreclosure laws, bankruptcy procedures, and creditor's rights across multiple jurisdictions
Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
Proven success managing Default including foreclosure and bankruptcy operations during periods of high-volume
Proven ability to manage vendors relationships with complex service requirements
Background developing and administrating training programs for default management specialists specific to foreclosure and bankruptcy operations
Ability to use data-driven insights to optimize workflow processes and resource allocation
Experience implementing technology enhancements that improve recovery rates, operational efficiency and compliance management in default management specific to foreclosure and bankruptcy operations
Experience implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for department and all team members
Experience translating business objectives into actionable operational action plans
Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
Proven ability to recruit, develop, and retain top talent in default management
Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
Ability to manage through organizational change and transformation initiatives effectively
Foster a positive, high-performance culture that emphasizes both results and employee engagement
Excellent verbal and written communication skills across all organizational levels
Ability to translate regulatory and operational concepts into clear communications
Negotiation skills with members, investors, insurers, regulators, and service providers
Preferred
Experience at a top-tier credit union, mortgage servicer or financial institution
Juris Doctor degree with experience in creditor's rights, bankruptcy, or real estate law
Relevant certifications in mortgage servicing, bankruptcy administration, or legal management
Experience managing legal operations across multiple states with varying foreclosure and bankruptcy laws
Company
SECU
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Leigh Brady
President and CEO
Recent News
2025-10-23
State Employees' Credit Union (SECU)
2025-09-17
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