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Ezee Fiber · 2 months ago

Supervisor, Field Operations - Residential

Washington, DC

Full-time

Onsite

Senior Level

$85K/yr - $95K/yr

5+ years exp

Ezee Fiber is dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. The Field Operations Supervisor will lead fulfillment technicians and contractors, maintain system integrity, and oversee installation and service orders while fostering relationships with customers and team members.

InternetTelecommunicationsWired Telecommunications

Responsibilities

Lead the day-to-day installation, service and quality assurance operations

Develop and maintain departmental protocols and procedures

Manage the relationship and performance of external Business Partners

Engage and partner with internal teams in delivering an outstanding customer experience

Meet and exceed departmental and company’s KPIs

Develop and lead a growing team to achieve operational targets

Build relationships with internal and external customers

All other duties as assigned

Qualification

Technical supervisory experienceTelecommunications experienceProcess managementProject managementLeadershipOrganizationProfessionalismAnalytical skillsTime managementCritical thinking