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Blank Street · 2 months ago

Training Coordinator | New York City

New York, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $70K/yr

Blank Street is on a mission to redefine the food and beverage experience. The Training Coordinator will support training initiatives to ensure high product quality across stores in NY, DC, and Boston, while also conducting audits and tracking training completion.

CoffeeFood and BeverageHospitalityRestaurants

Responsibilities

Validation of our training program through observational sessions and post training feedback sessions

Support the new hire training process in the field by leading centralized welcome weeks when necessary using BS101

Provide neighborhood training support as needed by conducting bar exams, shift lead training certifications, and assisting with new product launches and key initiatives

Manage and track compliance across multiple platforms for training completion, accreditation velocity, daily store performance, and more

Conduct robust quarterly product quality audits for all Boston, DC and NYC stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements

Develop and foster cross functional relationships to help build effective reporting tools to provide insight into store performance

Be our Trail expert. Create and build helpful tools and tasks through our diligence platform that support the daily functions of a successful store

Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made

Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn

Qualification

Coffee knowledgeTraining experienceProduct quality focusTraining content creationCommunicationMultitaskingCross-functional collaborationCustomer experience focus