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Orchard · 8 hours ago

Escrow Assistant

United States

Full-time

Remote

Mid Level

3+ years exp

Orchard is a company focused on simplifying the home buying and selling process. The Escrow Assistant will play a crucial role in delivering a successful closing experience by managing document preparation, coordinating with clients and notaries, and ensuring timely closings.

Real EstateReal Estate InvestmentResidential

Responsibilities

Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:

Coordinate the collection of key documents and information from customers and external providers

Ordering payoffs, surveys, and home warranties

Prepare preliminary settlement statements and process lender title requests

Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing

Identify issues pertaining to the contract and title commitment

Strategize on curative matters

Assemble all necessary documents to prepare files and closing packages

Manage data and document storage: transmit, scan, and file into appropriate systems

Coordinate closing time and location with customers and notaries

Work within strict deadlines to ensure closings happen on time

Qualification

Escrow process knowledgeCustomer service skillsTechnical skillsOrganizational skillsProblem-solvingTeam collaborationAdaptability

Required

3+ years of experience as an Escrow Assistant or Escrow Coordinator, with a solid understanding of the closing process from start to finish

Exceptional customer service skills — both verbal and written — and take pride in building strong, positive relationships with clients, colleagues, and partners

Strong technical skills and confidence working with escrow and title platforms (such as Qualia) as well as other digital tools that streamline workflow

A resourceful approach to problem solving, where you take initiative and have a proactive mindset

A knack for understanding complex, multi-step processes and how your role contributes to the success of the entire team

An ability to thrive in a collaborative environment, embodying the mindset of 'Team Before Self.'

A passion for innovation, are open to learning new systems, and are comfortable adapting to change in a fast-paced setting

Exceptional organizational skills and attention to detail, ensuring accuracy and consistency in every task