ARUP Laboratories · 2 months ago
Laboratory Client Support Technician
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry LevelARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah. The Lab Client Support Technician provides technical and preanalytic support services, ensuring specimen integrity and facilitating communication between clients and technical operations.
Biotechnology
Responsibilities
Understands appropriate collection, handling, and transportation of specimens
Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution
Processes requests for add on testing
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required
Serves as a liaison between technical sections and customers
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding
Documents customer communications, resolutions, issues, and appropriate follow-up
Other duties as defined
Qualification
Required
High School Diploma or Equivalent or better
Must complete and demonstrate department-specific training and competency within 6 months
Preferred
Associates Degree or better in Biology or related field
General medical laboratory experience
College level courses in medical terminology, biology, communications or related life sciences
Customer service work experience
Call center work experience
Ability to type 35 WPM and 10-key skills
Familiarity with Laboratory Information System (LIS)
HIPAA training and/or knowledge
Company
ARUP Laboratories
ARUP Laboratories is a research and development laboratory that provides laboratory operations and system laboratory alignment solutions.
Founded in 1983
1001-5000 employees
H1B Sponsorship
ARUP Laboratories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (75)
2023 (98)
2022 (155)
2021 (72)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$3MKey Investors
Health Resources and Services Administration
2023-01-10Grant· $3M
Leadership Team
Kent Gordon
CFO
Alex P.
Talent Acquisition Partner
Recent News
2025-10-28
Medical Xpress - latest medical and health news stories
2025-10-23
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