Life IVF Center · 2 months ago
Chinese Bilingual Front Desk Patient Coordinator
Irvine, CA
Full-time
Onsite
Entry Level
1+ years expLife IVF Center is a nationally acclaimed fertility program that specializes in Precision IVF® and aims to help individuals build their families. They are seeking a Chinese Bilingual Front Desk Patient Coordinator to manage patient-facing operations, ensuring a positive experience for patients visiting the center.
FertilityHealth CareHospitalMedical
Responsibilities
Welcome and guide patients through their clinic visits
Support patients in person, by phone, and email with scheduling, billing, and other non-medical needs
Deliver courteous, professional, and compassionate service
Resolve issues and ensure patients feel supported and well cared for
Collaborate with teammates to improve department performance
Partner with leadership to address patient feedback and enhance care
Contribute ideas and initiatives to improve clinic operations and patient care
Follow clinic policies, professional standards, and regulatory requirements
Qualification
Required
Conversational fluency in Mandarin required; reading/typing proficiency strongly preferred
1+ years of experience in a medical office setting (reception, front desk, medical assistant, or care coordination) preferred
Strong customer service or sales background also considered
Familiarity with medical terminology and ICD codes preferred, not required
Experience with EMR software and scheduling systems a plus
Local to the Irvine area for interview and evaluation period
Benefits
Health, dental, and vision insurance
Paid time off and sick days
401K plan for tenured employees
Life insurance coverage
Company trips, events, and banquets
Leadership and professional development opportunities
Company
Life IVF Center
Life IVF Center is a fertility center.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase